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UX Researcher

  • Location: Oceanside
  • Salary: Up to US$140000.00 per annum
  • Job Type:Permanent

Posted 26 days ago

  • Contact: Brian Tautfest
  • Contact Email: brian.tautfest@cloud-international.com
  • Start Date: 11/8/21
  • Expiry Date: 02 December 2021
  • Job Ref: BBBH18377_1635816063


UX Researcher:
We are a leading provider of Cloud Security and Identity Governance solutions. Our product enables enterprises to secure applications, data, and infrastructure in a single platform for Cloud (Office 365, AWS, Azure, Salesforce, Workday) and Enterprise (SAP, Oracle EBS). We are pioneering Identity Governance Administration by integrating advanced risk analytics and intelligence with fine-grained privilege management.

We are looking for a UX Researcher who will support the innovation, iteration, and optimization of our platform . You will work directly with the Product Owners, UX Designers, Front-End Developers and Digital Leadership to better understand how users are interacting with our cloud platform through qualitative/quantitative research. You will leverage this data to inform and assist in evaluating new features and experiences developed by the Product team.

Responsibilities:

  • Establish and evolve our user-experience research infrastructure to ensure conducting virtual, field, and in-office user testing is seamless, efficient, and easy to analyze and report on.

  • Source participants for user research, testing, handle logistics and schedules around live testing

  • Conduct user testing on flat-designs, prototypes, beta, and finished products and features.

  • Conduct qualitative and quantitative research using a range of tools including moderated and unmoderated approaches (e.g. interviews, ethnography, card sorting, surveys) to answer goal oriented questions and produce new insights.

  • Help to formulate research documentation to better understand our specific user behavior

  • During feature definition, work with Product Owners and UX Designers to identify decision points that may benefit from testing, and define timeline, scope, and methodology for potential testing.

  • Regularly conduct user research and testing on the existing cloud application, to identify pain points and ensure consistent improvement on the current experience.

  • Document and track learnings gathered through testing and research so insights can easily be referenced and applied for future projects.


Basic Qualifications:

  • Bachelor's degree or higher in Cognitive Science, Human-Computer Interaction, or related field

  • 3+ year's experience of UX Research experience

  • Provide work samples focused on your process and experience

  • Experience writing and conducting user interviews

  • Experience with remote an in-person user testing methodologies

  • Experience in reporting on user testing results in a concise and actionable way

  • Self starter - ability to act autonomously

  • Experience building flat prototypes for quick feedback

  • Experience creating data informed user personas

  • Can distill relevant information from a heap of data around user application behavior

  • Willing to work remotely with teammates and stakeholders in different time zones


Desired Experience:

  • Strong capability to understand complex data structure, diverse hierarchies and provide distilled feedback to PM and design team

  • Experience conducting research with enterprise web-based products focused on platform administration

  • Knowledge of Identity and Access Management or Cybersecurity domain experience will be considered as a significant advantage

  • Experience with enterprise products or services

  • Background in SaaS products